Create an Account

Freebie Damaged
Here are some steps that you can take when you want to follow-up on a free sample that you received that was damaged or missing from the package. Every company will respond differently, but most seek to achieve excellent customer satisfaction for anyone trying their products, even for free samples.
Step 1 – Save the package or damaged sample.
Step 2 – Find the contact information for Customer Service (phone and email). You may only find a general phone number, but you can usually get routed to the correct department by calling during normal business hours. If the phone number takes you to an automated “phone maze”, you can usually press “0″ to speak to a live customer service representative.
Step 3 – Contact the company’s Customer Service by phone (preferred) or email to notify them of the problem, and to request that a new sample be sent to you.
Step 4 – Follow-up with the company if they send you a new sample to tell them that you received it and that you appreciate the quality of customer service you received.

XOX Signature
  • report post
Invalid Input
Invalid Input
Please tell us why do you think this post or page is inappropriate:(*)
Invalid Input
Invalid Input

scissor divider

You may also like:


Add comment

Security code



Free Stuff



Never miss an update. Subscribe today!
Connect with us!

Disclosure Policy

This website was created and owned by Ashley & is based in the USA. While sometimes we do have posts that are internationally and worldwide, this is not often. Our target audience is in the USA so please keep this in mind when using this site. Please note that Closet of Free Samples does accept forms of cash advertising, sponsorship, paid insertions and/or other forms of compensation. Read More →