In October 2022, I made the decision to try the services of Nurx
. At that time, I paid a one-time fee for their service. However, I encountered several issues with their service that did not align with the advertised promises, and to my disappointment, they did not accept my insurance (I didn't learn this until after the fact while waiting some period of time for the said prescription to be filled). As a result, I disputed the charge with my bank when Nurx refused to provide a refund. Furthermore, I requested that Nurx remove my card information from their records.
To my surprise, I recently received a text notification notifying me of a $3 service fee charged by Nurx. I want to emphasize that I did not authorize or agree to this fee. Consequently, I promptly contacted my bank to dispute the charge, only to discover that Nurx had charged this "service fee" two additional times without my consent. I have not been utilizing their services and did not agree to these charges. In fact, when I first signed up to give them a try last year, these 'service fees' weren't a 'thing' or posted anywhere on there sit. Only recently did they start adding such a fee without any prior agreement or consent from me - especially since my card was supposed to have no longer been on file.
In fact, I found the date that Nurx added their "support fee" page. As you can see, it is AFTER my sign up date which means there was no way for me to agree to such charges or anyone else for that matter:
Upon reviewing my account settings, I noticed that although it states that I have no active card on file, clicking on the prescription section reveals that my card information is still present. Additionally, I have encountered difficulties canceling the prescription, which should have been canceled after the issues I experienced last year. Initially, when I signed up for Nurx, I understood it to be a one-time fee arrangement, and I expected that to be the extent of my interaction with the company. Unfortunately, my experience with Nurx has been nothing short of a nightmare.
In response to this situation, I have taken decisive action. My bank has canceled the account associated with Nurx and will be issuing me a new card. Furthermore, I have instructed my bank to file fraud charges against Nurx. I feel it is crucial to share my experience to caution others who may be considering Nurx for their supposed convenience, as I did initially. I request that Nurx promptly cancels the pending $3 charge. Failure to do so will result in my filing another fraud charge once the charge is processed. Additionally, I demand the complete removal of my information from their website. I have no intention of engaging in any further business with such a fraudulent company.
I hope that by sharing my unfortunate experience, others can avoid encountering similar difficulties. Having had such a negative encounter with a service provider is disheartening, and I urge individuals to exercise caution before engaging with Nurx.
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